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Rant #3 @ reverse withdrawal |
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PetrBlaha Czech Republic. Feb 12 2007 15:49. Posts 524 | | |
Now I get justice in my hands and very angry I've clicked on smiling face with 24/7 support text on it.
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Shaundell1 has joined.
Nietherr: Hello this is email I've sent to your support. But they seems to ignore this question so I have to ask you...."today I wanted to cash out some of my money from your poker room because of very need of those funds as soon as possible but your software told me that it will be processed after 3 days. I really can't wait for 3 days to process this cash out. Can you please "speed up" cashing out of my money? I wouldn't have mailed about this if I wouldn't really need those money (now this is kinda lie but you know u have to sound really passionate :D "
Shaundell1: Welcome to Chat!
Nietherr: hello ! 
Shaundell1: I have located your account. Before we proceed, please confirm the first 2 characters of your password.
Nietherr: **
Shaundell1: Thank you Petr.
Shaundell1: Unfortunately, this is our policy and there are no exceptions.
Nietherr: Do you really think that its normal and fair not to let people cash out whenever they want whatever they want to? I really don't want to do any problems I just want money that pacific poker is holding not wanting to release them at any costs?
Nietherr: I'm just asking your common sense..
Shaundell1: This is our cash out policy. You can cash out at any time you wish however, the three day processing period is where we cross reference your information ensuring that we are sending the funds to the correct individual.
Nietherr: So it takes 3 days to pacific poker whereas partypoker and pokerstars withdraw is dont at about one hour? I must say, you have really fast people working out there. Not to speak arrogantly and agressive but this seems like the only think why you keep those 3 days is because you want people to lost patience and reverse withdraw it back to your pokerroom.
Nietherr: dont= done
Shaundell1: That is not so. We do have our policies that were put in place to secure you our members.
Nietherr: Thank you very much for this security, anyways this is the reason why when I'd like to go to pacific poker to play and make some rake for you, I won't.... anyway....sorry, I don't want to bash you, I understand that you have your job and it's out of your hands. I don't want to be jerk, just please understand my point of view
Nietherr: Thank you very much for your time, sorry for my bad english and have a nice day
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Never ever go there again. Really great security... 
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| VisionTek 900228 Radeon HD 3870 X2 1GB 512-bit GDDR3 PCI Express 2.0 x16 HDCP Ready CrossFire Supported Video Card | Last edit: 12/02/2007 15:50 |
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I don't get your argument. It's their policy. They have a right to do this and you should be aware and abide by them. |
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PetrBlaha Czech Republic. Feb 12 2007 16:16. Posts 524 | | |
Probably my mistake that I didnt check out of their withdraw policy, but would you be happy if your whole BR was "freezed" for 3-4 days? |
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| VisionTek 900228 Radeon HD 3870 X2 1GB 512-bit GDDR3 PCI Express 2.0 x16 HDCP Ready CrossFire Supported Video Card | |
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oh and btw .. ps has a 72hour policy too |
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Joe Czech Republic. Feb 12 2007 16:51. Posts 5987 | | |
| | On February 12 2007 15:30 CamilaPunt wrote:
oh and btw .. ps has a 72hour policy too |
up to 72 hour maybe, but usually it takes less than 15 minutes.
3 days is gay but if they have it written somewhere u cant really blame them its their right. but its gay for sure. |
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| there is a light at the end of the tunnel... (but sometimes the tunnel is long and deep as hell) | |
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